Terms & Conditions

A legal disclaimer

Welcome to Clear Water Integrated Health. These Terms and Conditions outline the rules and guidelines for using our services, both virtual and in-person. By accessing or using our services, you agree to comply with these terms.

1. General Information
Clear Water Integrated Health provides mental health counselling services tailored to the unique needs of individuals, couples, families, and children. Our services are available both virtually and in-person.

2. Confidentiality
Privacy of Information: We are committed to protecting your privacy and confidentiality. All information shared during sessions is confidential and will not be disclosed to third parties without your consent, except as required by law (e.g., in cases of suspected abuse or harm to self or others).

Data Security: For virtual sessions, we use secure platforms to protect your personal information and ensure your privacy.

3. Appointments
Booking: Appointments can be booked via phone, email, or our online booking system. Our team will assist you in scheduling a convenient time for your sessions.

Session Duration: Counseling sessions typically last 50 minutes unless otherwise specified. Longer sessions may be arranged based on your needs.

4. Cancellation and Rescheduling
Cancellation Policy: We require at least 24 hours’ notice for cancellations or rescheduling of appointments. Failure to provide sufficient notice may result in a cancellation fee.

Emergency Cancellations: We understand that emergencies happen. Please contact us as soon as possible if you need to cancel due to an emergency.

5. Fees and Payment
Payment Terms: Payment is due at the time of your appointment unless prior arrangements have been made. We accept various payment methods, including credit card, debit card, and e-transfer.

Insurance Reimbursement: We provide detailed receipts with our social worker’s registered number for insurance reimbursement. Please check with your insurance provider to confirm coverage.

6. Virtual Sessions
Technology Requirements: Clients participating in virtual sessions are responsible for ensuring they have the necessary technology and internet connection.

Technical Issues: In the event of technical issues, please contact us to reschedule or arrange for a phone session as needed.

7. Responsibilities of Clients
Participation: Active participation in sessions is crucial for effective therapy. Clients are encouraged to engage openly and honestly in the therapeutic process.

Feedback: We value your feedback. Please share any concerns or suggestions with your therapist to enhance your experience.

8. Termination of Services
Mutual Agreement: Either party may terminate the therapeutic relationship at any time. It is recommended to discuss termination with your therapist to ensure a smooth transition.

Referral: If we determine that our services are not the best fit for your needs, we may provide referrals to other professionals or services.

9. Limitations of Liability
Professional Services: While we strive to provide high-quality services, we cannot guarantee specific outcomes. The therapeutic process involves collaboration and commitment from both parties.

Indemnification: You agree to indemnify and hold Clear Water Integrated Health and its staff harmless from any claims or damages arising from your use of our services.

10. Changes to Terms and Conditions
Clear Water Integrated Health reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes. Continued use of our services constitutes acceptance of the updated terms.

11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:

Clear Water Integrated Health
Email: info@clearwaterintegratedhealth.ca